Return & Refund Policy

Cancellations, Return & Exchange Policy

1.1 Upon placing Your order, You may cancel Your order within the time-frames mentioned on Our Website. If You cancel Your order within such time-frame, we will, in Our sole discretion, refund the monies to Your Sneha Shoppe Wallet or directly to You. However, please note that any cancellation shall not be accepted after the time-frames mentioned on Our Website, and in case, we choose to accept Your cancellation, we may choose to not refund any of the monies or a portion of the monies spent by You in placing such order. 

1.2 We take no responsibility for goods signed by an alternative Person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. You are to note that the delivery will NOT be redirected / redelivered to any other address in any circumstances. Further, You are to note that the Product will be delivered only in the city it is mentioned as “available” on this Website.

1.3 All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the Website. Also the said shortage of goods needs to be highlighted and signed on the delivery challan copy and returned to the delivery person.

1.4 Subject to Clause 11.1, If You accept delivery of the Products, You must on the same day, verify the Products and inform us of any damage or defect in the Products (“Defective Products”), if any. It is clarified to You that, We will accept return of the Defective Products only if you reach out to us (either by email or through our customer care), and inform us of the Defective Products and your requirement to replace such Defective Products on the same day you received delivery of the Products. 

1.5 Any amounts to be returned to You by Us for any of the reasons in these Terms shall be credited to your mode of transaction/Sneha Shoppe Wallet. Cash refunds shall be at Our sole discretion.

1.6 In the unlikely event that we take delivery of the Defective Products, You are to note that: 

(a) Defective Products can be returned or exchanged only if the original receipt is presented;

(b) The refund or exchange shall be subject to inspection of the Defective Product and in case it is not approved, then no refund & exchange shall be initiated;

(c) The Defective Product must be unused and in the same condition that you received it. It must also be in the original packaging; and 

(d) We reserve the right to make changes to Our Cancellations, Return & Exchange Policy from time to time